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Managing voucher bookings

CONFIRMING BOOKINGS



  • As soon as a customer redeems their RedBalloon voucher on the RedBalloon website you receive an automated booking request email.
  • Log into the Supplier Hub and select the Bookings tab on the navigation bar. 
  • Select the New Vouchers tab to display all of your new booking requests.
  • You can either confirm one booking at a time or confirm multiple bookings. Check the boxes of the vouchers you wish to confirm and click the Confirm Multiple Bookings button at the top of the table. 
  • The customer’s preferred and alternative dates are displayed on each booking request. Select the date and time and click the Confirm Bookings button.
  • Customer notes can also be added onto each confirmation if you need to provide specific information in the booking confirmation email.
  • Once confirmed, the customer then receives an automated booking confirmation email from RedBalloon with the details of their experience (which they are asked to print off and bring along on the day of their experience).
  • Internal notes can be left on each booking too which can be useful for reservations teams
  • We promise customers they will have a confirmed booking within 48 hours so please advise if there are any issues.


MANAGING BOOKINGS THAT YOU CANNOT IMMEDIATELY CONFIRM

  • If the preferred and alternative dates requested by the customer are not available you can select View Details of the booking and Mark as Pending. You contact the customer directly to discuss alternatives. 
  • Marking a booking as pending is an excellent way for you to record that the booking is in the process of being actioned. It will then sit in your new booking requests with a pending status.

 


 

CANCELLING A CONFIRMED BOOKING

  • If the booking cannot be fulfilled once you have confirmed it with the customer please advise the Customer team so they can clear the booking request. info@redballoon.com.au or 1300875500.

 

 

CHANGING BOOKINGS THAT HAVE BEEN CONFIRMED 

    

  • Log into the Supplier Hub and select the Bookings tab on the navigation bar. 
  • Select the Confirmed tab to display all of your confirmed vouchers.
  • Search bookings with the participant name or voucher code and select the booking you need to amend.
  • Click the Change Booking button and update the date, time and notes. The updated booking confirmation will be resent to the customer.









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