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Managing availability

For experiences with no availability connected to an external real-time platform, you need to add the availability into your calendar in the Supplier Hub. Fortunately our new 'bulk add availability' feature this is a very simple and quick process.

 

To add availability:

  • Click on the 'Products’ tab at the top of the page
  • Scroll through the product table for the product you need to update
  • From the 'More' dropdown button on the right select 'Manage Availability' 
  • Select the date on the calendar and 'Add Timeslots'.
  • Add one or multiple timeslots on the one date, and add maximum capacity before selecting 'Save'
  • Repeat the process for each product

 

To bulk add availability

  • bulk 'Select all' products
  • Select 'Add bulk dates'
  • Select the time period on the calendar and 'Add Timeslots'.
  • Add one or multiple timeslots on the one date, and add maximum capacity before selecting 'Save'

 

To edit availability:

  • To edit, simply select the date on the calendar and edit timeslot
  • To set a session to 'full', simply select' edit' to amend the capacity. You will only be able to reduce the capacity enough to still accept confirmed bookings for that session
  • If you need to cancel a time slot click on the date on the calendar and select 'edit'. The red X removes the calendar entry. 

NOTE: The time slot will show you if there are existing bookings against it. You will not be able to remove a timeslot if there are existing bookings against it, however you can reduce the capacity to prevent any further bookings at that time.



To block out availability:

It is very important to keep your availability up-to-date. Customers need to know whether they will be able to attend your experience before they purchase a voucher. Customers will not be able to request a date that is not added to your availability calendar. Eg. If you do not operate over Christmas please leave this blank in your calendar.


To understand about managing live availability please click here.

 

 

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